Forum Discussion

Enid Pretorius's avatar
Enid Pretorius
Explorer | Level 4
4 years ago

Why is VAT charged on foreign country invoices

I am in South Africa but got charged VAT in USA dollars.   Either you need to provide prices including VAT or stipulate that your prices are excluding VAT.  I do think this is unprofessional and ...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Enid Pretorius, thanks for reaching out to the Dropbox Community.

 

The tax you pay for your Dropbox subscription depends on the billing zip code or country associated with your account.

 

You can read more about this in our help center.

 

Let me know if you have any questions.

  • Enid Pretorius's avatar
    Enid Pretorius
    Explorer | Level 4
    4 years ago

    The USA does not charge VAT but yet you charge VAT to foreign countries - Are you registered as a VAT vendor in that country?

     

    If so I would like your VAT number so that I can claim the VAT back here in my country

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Enid Pretorius, sorry to jump in here, but what plan are you currently on?

      • Enid Pretorius's avatar
        Enid Pretorius
        Explorer | Level 4
        4 years ago

        Professional 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!