Forum Discussion

Tihanvz22's avatar
Tihanvz22
New member | Level 2
9 months ago

Why was my Family plan downgraded?

Good morning  I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year?...
downgrade
Payments
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Tihanvz22, thanks for bringing this to our attention.

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Has the Family manager upgraded the plan back to the Family plan again?

This will help me to assist further!

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