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Tihanvz22's avatar
Tihanvz22
New member | Level 2
9 months ago

Why was my Family plan downgraded?

Good morning  I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year?...
downgrade
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Plans
Tihanvz22's avatar
Tihanvz22
New member | Level 2
9 months ago

Hi Jay

I do have a receipt that was received from dropbox. How do you upgrade back to the family plan without paying the subscription fee again?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    You would need to subscribe again with the full payment, if the account was downgraded early, it's possible that a refund was made to the original payment method. Did the card receive any return on the payment?

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