Forum Discussion

Tihanvz22's avatar
Tihanvz22
New member | Level 2
9 months ago

Why was my Family plan downgraded?

Good morning  I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year?...
downgrade
Payments
Plans
Tihanvz22's avatar
Tihanvz22
New member | Level 2
9 months ago

There was no refund received from dropbox.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!