Forum Discussion

Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago
Solved

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?

 

Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

111 Replies

Replies have been turned off for this discussion
Show More
  • Tamerj1's avatar
    Tamerj1
    Explorer | Level 3
    3 years ago

    Hi Walter

     

    I have the same problem. Entered the wrong age. What shall I do? Please help

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tamerj1, happy Friday! 

     

    I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

     

    Cheers!

  • Tamerj1's avatar
    Tamerj1
    Explorer | Level 3
    3 years ago

    Thank you Megan,

     

    I replied to you already. Please let me know if you need any clarification. 

     

    Best Regards,

    Tamer

  • Tender Secretary EHSB 's avatar
    Tender Secretary EHSB
    Explorer | Level 3
    3 years ago

    Hi, there dropbox! 

     

    I, recently have entered the wrong birth year when accepting an invitation for Dropbox. I have until 4/8/2022 until account gets locked out. How can i fix this matter as the contents in the Dropbox is for works. Please help!! 

  • Ekar Expeditor's avatar
    Ekar Expeditor
    New member | Level 2
    3 years ago

    I wrongly key in birthday date. How to change it back because notification pop up to delete the account within 48 hours

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey guys, I hope you're both doing well!

     

    I just reached out to both of you via email, in order for us to look into this closely. 

     

    If you need anything else, let me know. 

  • LEGER's avatar
    LEGER
    New member | Level 2
    3 years ago

    I got the same problem and i need my acces quickly. How can i share u evidence ?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey LEGER, thanks for posting on the forum!

     

    Is it OK if I open a ticket for you, so that we can check your Dropbox account? 

     

    Let me know.

  • Anna Doucette's avatar
    Anna Doucette
    New member | Level 2
    3 years ago

    I accidentally entered my birth year wrong when upgrading my drop box. ow my profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!