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Forum Discussion

Deion's avatar
Deion
New member | Level 2
2 years ago

I entered the wrong date of birth for my account.

Good day, while trying to update my existing subscription, the wrong date of birth was entered in error, and account got demoted to basic, cant contact a service agent for assistance. 
i would like to correct this mistake before i lose all the data i have backed up, as 48 hours isnt enough to back up approximately 4tb

account access
Account Settings
security

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Deion, welcome to our Community! 

     

    I'd be happy to send you an email, in order to look into this closer. Should I go ahead, and open up a ticket on my end for you? 

     

    Let me know! 

  • Deion's avatar
    Deion
    New member | Level 2
    2 years ago

    please open a ticket, thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Deion, I just sent you the email.

     

    I'll be happy to continue there, thanks! 

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