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katesrap's avatar
katesrap
Explorer | Level 3
3 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out.    I recently (May'23) received a $119.88 credit card charg...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since you have a charge from Dropbox, it's most likely on another account, and you can determine which account it belongs to by using the card lookup tool.

katesrap's avatar
katesrap
Explorer | Level 3
3 years ago

I have already tried that and all that comes back in red (after entering my cc information) is "please enter the last 4 digits and expiration date of the billed card." 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have any other email addresses you own which could be associated to a Dropbox account?

    • katesrap's avatar
      katesrap
      Explorer | Level 3
      3 years ago
      I have an account associated with my work email however I’ve already checked that / there are no bills associated with that account. No other accounts to my knowledge.

      How do we get to the bottom of this?
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        You contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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