Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

katesrap's avatar
katesrap
Explorer | Level 3
3 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out.    I recently (May'23) received a $119.88 credit card charg...
cancellations
Payments
Refunds
katesrap's avatar
katesrap
Explorer | Level 3
3 years ago
I have done this - can someone please monitor and make sure I get a response? I submitted something several days ago and never heard back
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey katesrap, sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    katesrap wrote:
    I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days

    If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in too, katesrap. It sounds like your ticket wasn't submitted properly from what you describe.

     

    Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    Sure why not! Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, katesrap! When you get the chance, please check your email address and reply back to my message.

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    Done

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!