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Forum Discussion

katesrap's avatar
katesrap
Explorer | Level 3
3 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out.    I recently (May'23) received a $119.88 credit card charg...
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katesrap's avatar
katesrap
Explorer | Level 3
3 years ago
I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
katesrap wrote:
I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days

If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in too, katesrap. It sounds like your ticket wasn't submitted properly from what you describe.

     

    Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    Sure why not! Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, katesrap! When you get the chance, please check your email address and reply back to my message.

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    Done

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