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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hello there, fstoolcorp & RitaNascimento, how are you today? 

 

Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?

 

Let me know more! 

mm37's avatar
mm37
New member | Level 2
4 years ago

I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.

  • slfior's avatar
    slfior
    New member | Level 2
    4 years ago

    Having the same problem. I wanted to downgrade from Professional to Plus and was told I had to cancel my Professional subscription and THEN to Plus. I cancelled Professional but now it won't let me upgrade at all. I use DropBox at work and it is super important that I'm able to sync files with my coworkers. Need this resolved ASAP!

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