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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Fobolx23's avatar
Fobolx23
Explorer | Level 4
4 years ago

I have the same problem.

I was previously in a plus subscription and I accidentally canceled it.

Now I can't resubscribe it.

Dropbox always says: Your plan and billing information are managed externally.

 

  • DragonBoxUser's avatar
    DragonBoxUser
    New member | Level 2
    4 years ago

    Me another one with the same issue

    Impossible to update subscription once payment year is over and gone back to basic plan

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