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Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHello there, fstoolcorp & RitaNascimento, how are you today?
Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?
Let me know more!
I am on the basic plan at the moment. We have been on the Plus plan for 3 years, it was on the wrong credit card and it was mistakenly reported as fraudulent and a chargeback was issued. Our plan reverted to Basic, I am trying to re-sign up for Plus to regain the Plus services with the correct credit card.
- Hannah
Hey everyone, thanks for flagging this.
Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?
- I’ve tried edge chrome and private. The problem persists across browsers
Yes. I tried to use a different browser, and it did not help. ALSO, I thought the issue might be because my credit card needed updated, but when I tried to update my credit card, I get the error "You can’t update your billing information because Credit Card doesn’t support None currency.". I'm not sure if these two issues are related or not.
Im experiencing the same "none currency issue"
I keep getting a "Your plan and billing information are managed externally." message and I cannot upgrade to plus.
I had a plus account, then was added to a family account by mistake. I messaged one of the dropbox chat yesterday and it said I should leave the family, downgrade to basic, then I can upgrade back to plus. I did as instructed, and I kept getting that message. We even asked the person who added us to the family and we are removed on their end.
I messaged the dropbox again yesterday who said try incognito and it gave the same error message. Then directed me to IT, so I wrote a message abut I haven't heard back.
This is day 3 issue now with "Your plan and billing information are managed externally." and I cannot use my dropbox.
