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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone, thanks for flagging this.

 

Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?

ayeaples's avatar
ayeaples
Explorer | Level 4
4 years ago

Yes. I tried to use a different browser, and it did not help. ALSO, I thought the issue might be because my credit card needed updated, but when I tried to update my credit card, I get the error "You can’t update your billing information because Credit Card doesn’t support None currency.". I'm not sure if these two issues are related or not. 

  • camcaasi's avatar
    camcaasi
    Helpful | Level 6
    4 years ago

    Im experiencing the same "none currency issue"

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