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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

RBV's avatar
RBV
Explorer | Level 3
4 years ago

I still cannot upgrade, not in a different browser, not in a private window. This is starting to use up a lot of my time and I need to be able to sync between computers asap. I could migrate my files to a different Dropbox account, but I think it is easier to just use a different cloud service altogether. (Sorry for the  tone but it is driving me nuts that I cannot even contact support about this.)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone! 

 

If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you.

 

Thanks!

  • Jerram's avatar
    Jerram
    Explorer | Level 3
    4 years ago

    Hi Megan, nothing has changed, still unable to simply pay for Dropbox and get my files are syncing. It's a bit of a nightmare really. Please open a ticket and help me get my account working again. 

     

    Dropbox upgrade:

     

    Apple subscription:

     

    Apple upgrade:

     

     

  • baileyhoward2400's avatar
    baileyhoward2400
    Explorer | Level 3
    4 years ago

    Still having the issue can't upgrade, but also cannot upload anything new to any of the folders that have been shared with me. 

  • RBV's avatar
    RBV
    Explorer | Level 3
    4 years ago

    Hi Megan, thanks for offering to help. Nothing has changed on my end and it's already affecting my work. Quick help would be appreciated.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey everyone! 

       

      Jerram and baileyhoward2400, I’ve opened tickets for each one of you, so that we can investigate this further. Please reply back to me, when you have some free time. 

       

      RBV, I can see that you already have a ticket open with our support team, and it’s being handled by one of our advanced agents. When possible, please try their suggestion and let them know if the issue gets resolved in the same email thread.

      • baileyhoward2400's avatar
        baileyhoward2400
        Explorer | Level 3
        4 years ago

        this is me replying

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