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Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
4 years ago
Solved

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

daniellat's avatar
daniellat
Explorer | Level 4
4 years ago

I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi daniellat, how are you today?

     

    You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system?

     

    Keep me posted!

    • daniellat's avatar
      daniellat
      Explorer | Level 4
      4 years ago

      it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up

      • baileyhoward2400's avatar
        baileyhoward2400
        Explorer | Level 3
        4 years ago
        I don’t know what was done on the support end but I was finally able to get more space on Friday.
    • Cheridragul's avatar
      Cheridragul
      Explorer | Level 3
      4 years ago
      Good morning Megan,
      I am having the same problem, can you please help me get a support ticket? Thank you!!

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