Your plan and billing information are managed externally

Im experiencing the same "none currency issue"

Cant't upgrade to DB+, system says that the account is managed from outside. Payment information in account settings is not available.

I  keep getting a "Your plan and billing information are managed externally." message and I cannot upgrade to plus.

I had a plus account, then was added to a family account by mistake. I messaged one of the dropbox chat yesterday and it said I should leave the family, downgrade to basic, then I can upgrade back to plus.  I did as instructed, and I kept getting that message.  We even asked the person who added us to the family and we are removed on their end. 

I messaged the dropbox again yesterday who said try incognito and it gave the same error  message. Then directed me to IT, so I wrote a message abut I haven't heard back.

This is day 3 issue now with "Your plan and billing information are managed externally." and I cannot use my dropbox. 

Having the same problem. I wanted to downgrade from Professional to Plus and was told I had to cancel my Professional subscription and THEN to Plus. I cancelled Professional but now it won't let me upgrade at all. I use DropBox at work and it is super important that I'm able to sync files with my coworkers. Need this resolved ASAP!

I'm having this same issue

this is so frustrating and the support is sooooo bad with his company

Doesn't work

I have the same problem can not upgrade to plus from basic. 'Your plan and billing information are managed externally'

Having the same issue here too.

Same issue.  Tried different browsers and private browser

This is getting to be a huge problem for my business.  My drop box is not syncing and I cannot resolve it.  When will drop box have a solution.  I am happy to pay for the upgrade/renewal but it will not let me and there does not seem to be a work around.  I never got any messages that this was happening, no notice that I was running out of storage or I had to renew.  Nothing.