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Bobingabout's avatar
Bobingabout
New member | Level 1
10 months ago
Solved

217.4.4417 breaks screenshot pasting feature on Windows

A new update of Dropbox was pushed to me today.  It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the not...
Account Settings
desktop
windows
  • Bobingabout's avatar
    Bobingabout
    9 months ago

    I think I have a new problem...

    No there hasn't been an update, it's still V219.4.4463, but when I press the Print Screen button, Dropbox seems to... not do anything, Even though I have the Save Screenshots to Dropbox check turned on, it's not doing that. 
    As far as I can tell, it hasn't been saving screenshots for a few days, so this persisted through PC reboots.

    EDIT: And after typing this, it's started working again.
    I'd been toggling the settings on the screenshot page on and off with no effect. The last thing I did before it started working again was turn on "Ask to backup external drives" in the backup section.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Bobingabout, thanks for bringing this to our attention.

If you attempt to paste the image into another app, does the image paste when using the second option, aside from your app and Discord?

This will help me to assist further!

  • Bobingabout's avatar
    Bobingabout
    New member | Level 1
    10 months ago

    No, it basically acts like the clipboard is empty. 
    I tried pasting in a few different pieces of software. 
    Some do paste an image, Most of them behave like there's nothing to paste.


    For example, Discord and Steam chat act like the clipboard is empty. Telegram does actually paste an image.

    All the art software I use, including Photoshop act like the clipboard is empty.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Which pieces of software are able to paste an image from the clipboard, and which don't work?

      Could you temporarily enable the clipboard history, then take a screenshot  on your machine and choose the second option. 

      After that, could you check the clipboard history in Windows using the Windows key + V in an area you can paste and let me know if the screenshot appears there?

      • Bobingabout's avatar
        Bobingabout
        New member | Level 1
        10 months ago

        I enabled the history, No it doesn't show in there.
        I'll include a bit more information in my response to Ryan.

         

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