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217.4.4417 breaks screenshot pasting feature on Windows
A new update of Dropbox was pushed to me today.
It added a new set of options related to screenshots.
Show quick action after screenshot... I dislike this, I preferred just getting the not...
I think I have a new problem...
No there hasn't been an update, it's still V219.4.4463, but when I press the Print Screen button, Dropbox seems to... not do anything, Even though I have the Save Screenshots to Dropbox check turned on, it's not doing that.
As far as I can tell, it hasn't been saving screenshots for a few days, so this persisted through PC reboots.
EDIT: And after typing this, it's started working again.
I'd been toggling the settings on the screenshot page on and off with no effect. The last thing I did before it started working again was turn on "Ask to backup external drives" in the backup section.
RyanFromDropbox
Dropbox Product Manager
Dropbox Product ManagerHi Bobingabout -- Thanks for flagging this!
I'm on the Product team here at Dropbox, and I'd love to get some more information, so our team can fix this -- it sounds super frustrating.
You mentioned that some programs (e.g., Telegram) allow you to paste the screenshot from your clipboard, but others (e.g., Discord) don't. To confirm: are you seeing that with the same screenshot (i.e., pasting into Discord does nothing, but pasting immediately afterward in Telegram works)? Or was this for different instances?
Also, if you're able to: can you enable the "Show quick action" setting, and set your default to "Copy link to clipboard"? When you take a screenshot, the quick action should allow you to copy the image to your clipboard. I'd like to know if that works, or if you still run into the same issue.
Let me know, and we can go from there!
Cheers,
Ryan
As far as the software I've tried, Telegram is the only piece of software I've tested that does actually let me post the screenshot. Nothing else I've tried does.
Yes, it's the same screenshot. I press the Print Screen button, Discord won't let me paste, switch to Telegram and it will let me paste, Switch back to Discord and it won't let me paste.
If I do as you suggested, "Copy Link to Clipboard" in settings, but then press "Copy Image to Clipboard" on the popup, I get the same result.
The Win+V clipboard history shows the links when I have the copy to link option selected, but doesn't show the screenshots.
To note: I am running on the latest version of Windows 10.
- RyanFromDropbox
Hi, Bobingabout -- thanks for the additional details. I've passed these to our team, and we're looking into the issue. I'll follow up soon, once I have more information on a resolution. Stay tuned!
Cheers,
Ryan
I'm on the same version, and this functionality broke for me as well. Hopefully this gets resolved soon, as I rely on this functionality as well. I never asked for this update to be pushed, and someone clearly didn't test it properly. If it makes a difference, I'm on Windows 10 x64.
- Walter
Dropbox Community Moderator
Hi all, sorry for the tardy response. I just wanted to mention that this should be resolved now and please let us know if anything else comes up.
