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Bobingabout's avatar
Bobingabout
New member | Level 1
10 months ago
Solved

217.4.4417 breaks screenshot pasting feature on Windows

A new update of Dropbox was pushed to me today.  It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the not...
Account Settings
desktop
windows
  • Bobingabout's avatar
    Bobingabout
    9 months ago

    I think I have a new problem...

    No there hasn't been an update, it's still V219.4.4463, but when I press the Print Screen button, Dropbox seems to... not do anything, Even though I have the Save Screenshots to Dropbox check turned on, it's not doing that. 
    As far as I can tell, it hasn't been saving screenshots for a few days, so this persisted through PC reboots.

    EDIT: And after typing this, it's started working again.
    I'd been toggling the settings on the screenshot page on and off with no effect. The last thing I did before it started working again was turn on "Ask to backup external drives" in the backup section.

RyanFromDropbox's avatar
RyanFromDropbox
Icon for Dropbox Product Manager rankDropbox Product Manager
10 months ago

Hi, Bobingabout -- thanks for the additional details. I've passed these to our team, and we're looking into the issue. I'll follow up soon, once I have more information on a resolution. Stay tuned! 

Cheers,

Ryan

csulaguy's avatar
csulaguy
New member | Level 1
10 months ago

I'm on the same version, and this functionality broke for me as well. Hopefully this gets resolved soon, as I rely on this functionality as well. I never asked for this update to be pushed, and someone clearly didn't test it properly. If it makes a difference, I'm on Windows 10 x64.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi all, sorry for the tardy response. I just wanted to mention that this should be resolved now and please let us know if anything else comes up. 

    • Bobingabout's avatar
      Bobingabout
      New member | Level 1
      10 months ago

      It has reverted to a simple "Save Screenshots to Dropbox" toggle, which does solve the problem.
      Thanks.

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