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RaymondR's avatar
RaymondR
Helpful | Level 5
3 years ago
Solved

A connected external drive does not show up so that it can be selected for backup.

I'm running Windows 11 I have an external 4 terabyte external drive that is always connected. I would like to setup "backup" for this drive by it does not show up in the selection list under "Man...
desktop
Dropbox Backup
  • RaymondR's avatar
    RaymondR
    3 years ago

    I did a bunch of things and it finally showed up. Unfortunately I can't say which thing I did fixed it.

    Among other things I

       Relabelled the drive

       Unplugged it and plugged it back in

       Rebooted my machine

       Shutdown and restarted Dropbox

    Its a 4T drive

    Its backing up now but has been running for 5 days and is less than half done.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RaymondR, thanks for posting here!

 

Can I ask the capacity and the usage of your external disk, along with the format of it please?

 

Have you tried plugging it out, and then back in?

 

One more thing: can you clarify if the desktop app is running normally when you plug the external drive into the computer in question, and also let me know the version of the Dropbox app there?

 

Keep me posted!

RaymondR's avatar
RaymondR
Helpful | Level 5
3 years ago

I did a bunch of things and it finally showed up. Unfortunately I can't say which thing I did fixed it.

Among other things I

   Relabelled the drive

   Unplugged it and plugged it back in

   Rebooted my machine

   Shutdown and restarted Dropbox

Its a 4T drive

Its backing up now but has been running for 5 days and is less than half done.

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