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Pixcel's avatar
Pixcel
Explorer | Level 4
4 years ago
Solved

A problem occurred while processing this request

Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browse...
account access
Account Settings
Error Messages
security
  • Megan's avatar
    Megan
    4 years ago
    Thank you for reaching back to me, I hope you enjoyed your weekend Pixcel.

    I just sent you an email, in order for us to have a closer look into this. 

    Reply back to me and we'll take it from there. 
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Pixcel, how are you today? 

If you use incognito mode and try to access your account, do you still see the error there? 

If so, can you send me a screenshot of it so I can see it too? 

Let me know.
  • Pixcel's avatar
    Pixcel
    Explorer | Level 4
    4 years ago
    Hi Megan,
    Fine thank you and you?

    Thanks for your reply, I tryed the incognito mode and the error persist.

    How can I send a screenshot?
    • Pixcel's avatar
      Pixcel
      Explorer | Level 4
      4 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thanks for the screenshots Pixcel!

        Is this behavior limited to your mobile, or does the same thing happen when you're using the web? 

        When was the last time you accessed your account?

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