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Mdearing3540's avatar
Mdearing3540
New member | Level 2
10 months ago

Accidentally unlinked my computer from my account and linked it to a different one

After getting a very inadequate response from DropBox, I am seeking help from the community.  After my computer restarted after uploading some windows 10  changes, I ended up with a splash screen for...
desktop
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Mdearing3540, thanks for your post and sorry to see you're having issues.

By the sounds of it, you've linked the Dropbox app to a different account, but it should be an easy fix.

If you click on the Dropbox icon in your system tray/menu bar, then on your initials/profile pic, then on "preferences" and then on "account", you should see the account linked to the Dropbox app.

From there, you can unlink/sign out of that account.

Then, the app will prompt you to sign in again and you can just sign in with your original account.

Let me know how it goes.

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