Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mdearing3540's avatar
Mdearing3540
New member | Level 2
10 months ago

Accidentally unlinked my computer from my account and linked it to a different one

After getting a very inadequate response from DropBox, I am seeking help from the community.  After my computer restarted after uploading some windows 10  changes, I ended up with a splash screen for...
desktop
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
Mdearing3540 wrote:

I have no DropBox icon in my systems tray/menu bar right now.

That means Dropbox isnt running. 

Try a reinstall from www.dropbox.com/downloading 

Mdearing3540's avatar
Mdearing3540
New member | Level 2
9 months ago

Hi Mark,

I tried a reinstall from the site you reference and two things happened.  It downloaded the DropBox Desktop app but did it as a new user.  THis is what happened before.  Also, it open up what I think is my cloud base DropBox but I didn't see a way of linking the two.  The web base or cloud base has 11GB of storage and the new account only has 5GB.  

And it won't leave an icon in the tray without downloading that new app.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Mdearing3540 - could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment?

    Also, have you ensured that you're logged into the correct account both on the website (via your account's  settings) and through the desktop app's preferences as well? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!