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Forum Discussion
james74
5 years agoNew member | Level 2
Can I recover a deleted account?
I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]
basheer wrote:
can we recover a deleted personal account from dropboxIf you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.
21 Replies
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- Hannah2 years ago
Dropbox Community Moderator
Hey ltpe, thanks for reaching out to us.
I moved your post to this thread with info relevant to your query.
If you still have any questions, please let us know.
- ltpe2 years agoNew member | Level 2
I deleted my dropbox account not realizing that my filmmaker pro was on dropbox - how can I recover it?
- Rich3 years ago
Super User II
Xavier Beaulieu wrote:
Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account.
When joining the Business team you merged your account into their team account, effectively making them the owner of your account. In order to leave the team and keep your account active, the team admin needs to convert your account back to an individual account. If they removed you from the team instead, your account was deleted. You need to contact the team admin and ask them to restore your account and then convert it. Act quickly because they only have seven days from the deletion to restore it. Only the team admin can do this for you; Dropbox cannot.
- Xavier Beaulieu3 years agoNew member | Level 2
I had a personal account, then i joined a business team. Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account. My email disappeared, all my folders disappeared.
- Megan3 years ago
Dropbox Community Moderator
Hi gpantelios7, I'm afraid this wouldn't be possible.
- gpantelios73 years agoNew member | Level 2
Hello Megan,
How can I recover my files from the deleted account?
- Megan3 years ago
Dropbox Community Moderator
Hi gpantelios7, sorry to hear about that!
If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before.
I hope this clarifies!
- gpantelios73 years agoNew member | Level 2
Hello,
I deleted by mistake my personal drobox account, Can i recocer it?
- Rich4 years ago
Super User II
basheer wrote:
can we recover a deleted personal account from dropboxIf you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.
- basheer4 years agoNew member | Level 2can we recover a deleted personal account from dropbox
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