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Forum Discussion
Andrew1983
6 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
95 Replies
Replies have been turned off for this discussion
- Mark5 years ago
Super User II
You are going to need to log a ticket at www.dropbox.com/support and ask for assistance I'm afraid.
- KR7775 years agoNew member | Level 2
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
- Rich5 years ago
Super User II
KR777 wrote:
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
Unless you have a device already logged in to your account, that won't be possible without access to the email address associated with the account.
- sonyatoulson1235 years agoNew member | Level 2
Please help me. I'm still logging in my account with app and desktop. But I can't remember the password that I used to have. Unfortunately, the email that I combined with this account was deleted permanently. So I can't sign in to get the link reset password. How can I reset password without email?
P.s: I've combined personal account and work account - Mark5 years ago
Super User II
Have a look at https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/td-p/512928 for some help
- Spooncer5 years agoNew member | Level 2
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? Thanks - Rich5 years ago
Super User II
Spooncer wrote:
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? - alex lang5 years agoNew member | Level 2
Hi,
I have a problem with login (email) change.
My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more).
I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons.
Anyone has a clue how to solve it?
Thank you in advance for any hints.
- Megan5 years ago
Dropbox Community Moderator
Hey alex lang, I hope you're doing well!
I moved your post here, where other users have expressed a similar concern.
If you don't have access to your email address, you can update both your password and email on a device you’re already signed into.
Also, can you take a look Walter's first post? He shone some light on this.
Thank you! - hminh09305 years agoNew member | Level 2My account has been hacked and they changed my password. I am still able access my account through google log in but cannot change my password. Ive tried the 'forgot my password' thing but I am not getting the email to reset password. Can someone help me?
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