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Tony237's avatar
Tony237
New member | Level 2
3 years ago
Solved

Cannot Log Into Buisness Account

I've had a business account and have been actively using it for several years as backup and storage, linked to the Dropbox apps on my phone, iPad, and laptop. However, now that I'd like to use it to ...
Account Settings
dropbox business
Multiple Accounts
  • Tony237's avatar
    Tony237
    3 years ago

    I made this account years ago. After opening another browser as suggested I discovered that the business account is Hotmail, while the other is Gmail. That was the problem. Thanks for the reply and helping me get this sorted.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Tony237, thanks for reaching out to our Community.

 

If you have your Dropbox Business account linked to your Basic one, you can follow the steps here, to unlink them.

 

If however, they are not linked, try accessing your Business account from a different browser or a private browsing window.

 

Let me know if you have any questions.

  • Tony237's avatar
    Tony237
    New member | Level 2
    3 years ago

    I made this account years ago. After opening another browser as suggested I discovered that the business account is Hotmail, while the other is Gmail. That was the problem. Thanks for the reply and helping me get this sorted.

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