Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago
Solved

Can't access my old email

I do not have access to my old email anymore.  My only email is linked to a different Dropbox account so I can't change my email address!  Help!
account access
Account Settings
emails
Multiple Accounts
  • Mark's avatar
    Mark
    5 years ago

    No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

     

    What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi JMHanson, thanks for joining the Community!
 
Could you please clarify what issue you're currently experiencing?
 
Do you have an old Dropbox account with an old email address that you can't access?
 
Are you trying to change the email on your current account?
 
Any other info or screenshots would be helpful!
JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago

I have 2 accounts in Dropbox.  My one account has an old email that I do not have anymore. I tried to change it to my current email but that one is active on my other Dropbox account.  I cannot be emailed to my old email when I want help to change it.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Are you able to login to the old Dropbox account itself?

    Could you create a new email address which can use in order to change the old email to this new email?
    • JMHanson's avatar
      JMHanson
      Explorer | Level 4
      5 years ago

      I was really hoping to not have to make a new email.  Is there any help to resetting my password without doing that?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 years ago

        No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

         

        What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!