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Forum Discussion

JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago
Solved

Can't access my old email

I do not have access to my old email anymore.  My only email is linked to a different Dropbox account so I can't change my email address!  Help!
account access
Account Settings
emails
Multiple Accounts
  • Mark's avatar
    Mark
    5 years ago

    No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

     

    What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago

I have 2 accounts in Dropbox.  My one account has an old email that I do not have anymore. I tried to change it to my current email but that one is active on my other Dropbox account.  I cannot be emailed to my old email when I want help to change it.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Are you able to login to the old Dropbox account itself?

Could you create a new email address which can use in order to change the old email to this new email?
  • JMHanson's avatar
    JMHanson
    Explorer | Level 4
    5 years ago

    I was really hoping to not have to make a new email.  Is there any help to resetting my password without doing that?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

       

      What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

      • KateM2's avatar
        KateM2
        New member | Level 2
        4 years ago
        I am having exact issue - After talking to apple and Microsoft regarding the “unreadable” status of my files I’ve concluded it’s Dropbox. Since I still had access to the files it hadn’t occurred to me that since I retired my email attached to that account no longer exists.
        I can SEE my files. I can not OPEN them.

        By dragging folders to my desktop will they be downloaded? And then I put them in my new DB?

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