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JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago
Solved

Can't access my old email

I do not have access to my old email anymore.  My only email is linked to a different Dropbox account so I can't change my email address!  Help!
account access
Account Settings
emails
Multiple Accounts
  • Mark's avatar
    Mark
    5 years ago

    No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

     

    What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

 

What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

KateM2's avatar
KateM2
New member | Level 2
4 years ago
I am having exact issue - After talking to apple and Microsoft regarding the “unreadable” status of my files I’ve concluded it’s Dropbox. Since I still had access to the files it hadn’t occurred to me that since I retired my email attached to that account no longer exists.
I can SEE my files. I can not OPEN them.

By dragging folders to my desktop will they be downloaded? And then I put them in my new DB?
  • AleTheLadyInRed's avatar
    AleTheLadyInRed
    New member | Level 2
    4 years ago

    I'm experiencing the exact same thing. I had a Dropbox account with a student email address, provided by my old University, but since I'm no longer in Uni, the account was deactivated by Google, so I can't get the confirmation email needed to access Dropbox. What can I do to retreive my files? Thank you

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      AleTheLadyInRed the only way to do this is to get the university to reactivate the email address. There is no other way to get the files. 

      • JRHope's avatar
        JRHope
        New member | Level 2
        4 years ago

        Hello,

         I had an account with an old email that I can no longer access. I have a separate drop box that I do use.  Somehow I am still got charged $99 for the old drop box that I can no longer access but I am being told my account that I do use it at max capacity and I need to upgrade.

         

        Can I get help transferring the credit to the account that I still utilize?

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