Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Can't access my old email
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
I'm experiencing the exact same thing. I had a Dropbox account with a student email address, provided by my old University, but since I'm no longer in Uni, the account was deactivated by Google, so I can't get the confirmation email needed to access Dropbox. What can I do to retreive my files? Thank you
Mark
Super User II
Super User IIAleTheLadyInRed the only way to do this is to get the university to reactivate the email address. There is no other way to get the files.
Hello,
I had an account with an old email that I can no longer access. I have a separate drop box that I do use. Somehow I am still got charged $99 for the old drop box that I can no longer access but I am being told my account that I do use it at max capacity and I need to upgrade.
Can I get help transferring the credit to the account that I still utilize?
- Rich
JRHope wrote:Can I get help transferring the credit to the account that I still utilize?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
same problem here. I remember my old password. Because my old website is not in use anymore I lost all my files.
Have same problem. Old email which is not used anymore. I can remember my mail, my dropbox password. But because this email does not exist anymore I can't even access to my files.
It would be better to transfer files even from my primary account and put them on wifi usb.
of course I have issues. Old email is not in use anymore. So I can't get security code
- Rich
Darko G.1 wrote:
Old email is not in use anymore. So I can't get security code
If you've forgotten your password, your password has expired, or you're being sent a one-time security code, there's no way to gain access to the account without access to the email address associated with it.
Your best bet is to see if your email provider can reactivate your old email address so you can receive the security code.
not possible. because on this domain in now some weird p0rn site.
- Jay
Dropbox Community Moderator
Hi Darko G.1, thanks for the info. Try getting in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email you can access, otherwise the email would go to the wrong address.
