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JMHanson's avatar
JMHanson
Explorer | Level 4
5 years ago
Solved

Can't access my old email

I do not have access to my old email anymore.  My only email is linked to a different Dropbox account so I can't change my email address!  Help!
account access
Account Settings
emails
Multiple Accounts
  • Mark's avatar
    Mark
    5 years ago

    No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. 

     

    What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Darko G.1, I'm not sure I understand the issue you're facing; could you elaborate a tad for us please? 

Darko G.1's avatar
Darko G.1
Explorer | Level 3
3 years ago

Have same problem. Old email which is not used anymore. I can remember my mail, my dropbox password. But because this email does not exist anymore I can't even access to my files.

It would be better to transfer files even from my primary account and put them on wifi usb. 

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