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Can't access my old email
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
Have same problem. Old email which is not used anymore. I can remember my mail, my dropbox password. But because this email does not exist anymore I can't even access to my files.
It would be better to transfer files even from my primary account and put them on wifi usb.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Darko G.1, if you remember the email address and the password for your Dropbox account, you should still be able to login.
Are you having any issues doing that?
of course I have issues. Old email is not in use anymore. So I can't get security code
- Rich
Super User II
Darko G.1 wrote:
Old email is not in use anymore. So I can't get security code
If you've forgotten your password, your password has expired, or you're being sent a one-time security code, there's no way to gain access to the account without access to the email address associated with it.
Your best bet is to see if your email provider can reactivate your old email address so you can receive the security code.
not possible. because on this domain in now some weird p0rn site.
- Jay
Hi Darko G.1, thanks for the info. Try getting in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email you can access, otherwise the email would go to the wrong address.
