Forum Discussion

piecheck's avatar
piecheck
Explorer | Level 3
2 years ago

Can't link Team Account with Personal (Basic) Account

I can't link my Team Account to my Personal Account.  On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Drop...
Account Settings
dropbox business
Error Messages
Multiple Accounts
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Has your Team admin blocked this from being allowed?

  • piecheck's avatar
    piecheck
    Explorer | Level 3
    2 years ago

    Well, I don't know for certain (how would I know that?), but does that speculation fit with the facts as described?  Namely, that by entering my Team email it does lead to "Single sign-on enabled", which doesn't seem to fit with the option being blocked, but when I click "continue" it just says "something went wrong".  I wish the Dropbox error message was more specific about the nature of the problem.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Sometimes when things are blocked by Admins the messages are not clear. It would be worth asking the Team Admin. 

       

      The other thing to consider is clearing cookies/cache etc. and then trying again

      • piecheck's avatar
        piecheck
        Explorer | Level 3
        2 years ago

        Thanks for your attempts, but those suggestions don't have any impact on the problem.

        I've ended up resorting to a work-around that is a bit cumbersome but is less effort than continuing to try to find a solution to this mystery.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!