Forum Discussion

piecheck's avatar
piecheck
Explorer | Level 3
1 year ago

Can't link Team Account with Personal (Basic) Account

I can't link my Team Account to my Personal Account.  On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Drop...
Account Settings
dropbox business
Error Messages
Multiple Accounts
piecheck's avatar
piecheck
Explorer | Level 3
1 year ago

Well, I don't know for certain (how would I know that?), but does that speculation fit with the facts as described?  Namely, that by entering my Team email it does lead to "Single sign-on enabled", which doesn't seem to fit with the option being blocked, but when I click "continue" it just says "something went wrong".  I wish the Dropbox error message was more specific about the nature of the problem.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Sometimes when things are blocked by Admins the messages are not clear. It would be worth asking the Team Admin. 

 

The other thing to consider is clearing cookies/cache etc. and then trying again

  • piecheck's avatar
    piecheck
    Explorer | Level 3
    1 year ago

    Thanks for your attempts, but those suggestions don't have any impact on the problem.

    I've ended up resorting to a work-around that is a bit cumbersome but is less effort than continuing to try to find a solution to this mystery.

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