Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

piecheck's avatar
piecheck
Explorer | Level 3
1 year ago

Can't link Team Account with Personal (Basic) Account

I can't link my Team Account to my Personal Account.  On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Drop...
Account Settings
dropbox business
Multiple Accounts
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Sometimes when things are blocked by Admins the messages are not clear. It would be worth asking the Team Admin. 

 

The other thing to consider is clearing cookies/cache etc. and then trying again

piecheck's avatar
piecheck
Explorer | Level 3
1 year ago

Thanks for your attempts, but those suggestions don't have any impact on the problem.

I've ended up resorting to a work-around that is a bit cumbersome but is less effort than continuing to try to find a solution to this mystery.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!