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dracen658's avatar
dracen658
Helpful | Level 5
5 years ago
Solved

Can't login on my PocketBook

Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:...
account access
Account Settings
Error Messages
security
  • Noxelion's avatar
    Noxelion
    2 years ago

    I just saw this issue on a newly bought PocketBook InkPad Lite. Going to the Settings, installing the latest update and restarting the device (by holding the power button for > 12s) solved the issue of the infinite spinning wheel being shown when attempting to sign in.

lczopka's avatar
lczopka
New member | Level 2
4 years ago

Hi,

I can confirm that PocketBook Basic Lux (PB615W) suffers of the very same issue.

I've tried already to factory reset PB to troubleshoot, PB is at the latest firmware available (U615.5.17.999 , Release date: 20171130_151207), I am using Dropbox app available natively.

After navigating to Settings -> Accounts and Synchronization -> Dropbox -> Login -> app goes through 'Authorizing in Dropbox' screen -> after that it displays below screen, with no possibility to enter username or password to continue.



After clicking 'New to Dropbox? Create an account' and waiting for a while it will throw below error:



Tried different Wi-Fi connections as well however outcome is always the same.

Ideally if new firmware could be arranged with PocketBook vendor after fix implemented ? Alternatively to provide us with dropbox.app and to replace it via USB connection or any other suggestion ?

Any help appreciated, thank for your efforts on this.

Cheers

---

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey lczopka, thanks for the nudge here.

     

    Have you tried reaching out to Pocketbook's support for assistance?

     

    I believe they should be able to provide more info on this.

    • H E Pennypacker's avatar
      H E Pennypacker
      New member | Level 2
      4 years ago

      I contacted Pocketbook in January, they said the problem is connected to changes made by Dropbox in authorization algorithm and that for (my) PocketBook 625 there will be no software updates (since it is an old model, discontinued for 3 years). They recomended using other methods of syncing the data...

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