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dracen658's avatar
dracen658
Helpful | Level 5
5 years ago
Solved

Can't login on my PocketBook

Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:...
account access
Account Settings
Error Messages
security
  • Noxelion's avatar
    Noxelion
    2 years ago

    I just saw this issue on a newly bought PocketBook InkPad Lite. Going to the Settings, installing the latest update and restarting the device (by holding the power button for > 12s) solved the issue of the infinite spinning wheel being shown when attempting to sign in.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In general, we recommend that all devices that attempt to connect to Dropbox follow the minimum requirements in order to connect.

 

If these requirements aren't met, then you may experience issues in using the Dropbox app and site.

Adriann4's avatar
Adriann4
New member | Level 2
3 years ago
My pocketbook touch lux 5 have same issue. Seller even exchange it to new one for me. Is there any chance to get help?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Adriann4, could you clarify if your device meets the requirements as outlined in this page?

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