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rlubell's avatar
rlubell
Helpful | Level 5
5 years ago
Solved

Can't login

I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THR...
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  • fanofmets12's avatar
    fanofmets12
    5 years ago

    I know you mention no Antivirus, but I had the same issue over the last week and it was Bitdefender Free that I had installed. I just disabled it and after that, I was able to log in. Then turned antivirus back after. 

rlubell's avatar
rlubell
Helpful | Level 5
5 years ago

Ran Malwarebytes and removed 11 items. Restarted. No change

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi rlubell, as Rich suggested, some software on your machine is preventing the Dropbox site from loading.

Could you ensure that all the domains on this page are added to your whitelist to see if this helps.

Additionally, do you have any proxy, VPN, or even ISP/router restrictions could be restricting traffic to the domains?

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