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aayjay's avatar
aayjay
New member | Level 2
2 months ago

CAPTCHA puzzles not allowing me to login to my account on the website

Hi.  Recently I've started having the problem reported by others months ago of being faced with no less than 10 ridiculous puzzles to complete in order to log on.  Having done so it says you have fai...
account access
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey aayjay, thanks for bringing this to our attention.

I moved your post to a thread of its own, so we can focus on your issue better.

I understand that it can be frustrating, so let's see what we can find.

Since you originally posted under the Security and Permissions FAQs page, I'm assuming you tried all the suggestions for this issue, right?

Can you also make sure you try all the steps here and then let me know which browsers you're having this issue with and which browser versions you're using?

Thanks in advance!

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