Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

aayjay's avatar
aayjay
New member | Level 2
2 months ago

CAPTCHA puzzles not allowing me to login to my account on the website

Hi.  Recently I've started having the problem reported by others months ago of being faced with no less than 10 ridiculous puzzles to complete in order to log on.  Having done so it says you have fai...
account access
Web
aayjay's avatar
aayjay
New member | Level 2
2 months ago

Thanks Hannah.  I have actually been in touch with Dropbox Support very recently who suggested all these things so yes I have tried.  When I went back to them yesterday with a screen shot of the puzzle box to say the problem persists they dropped me and suggested I come here !  

I'm using up to date Firefox 144.0 and as I say it's worked intermittently.  Also tried Chrome and if I remember got 3 puzzles rather than 10 and managed to solve them and log on.  3 is still too many when you also need an access code to your email (as well as your password of course!).  Support were edging toward blaming Firefox but I've been using it for about 20 years and have never seen this crazy log on issue on any website ever. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for your reply, aayjay​.

We really appreciate your feedback on this.

I went ahead and passed your comments along to our team about this and if you need anything else, please let us know.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!