Forum Discussion

CCbug1's avatar
CCbug1
New member | Level 2
2 years ago

Change my email address without having access to email account used to create the Dropbox account.

I had a free Dropbox account for many years, using my primary email address.  Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mo...
account access
Account Settings
CCbug1's avatar
CCbug1
New member | Level 2
2 years ago

What about my thousands of pictures?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We will try our best to help you gain access to the account CCbug1.

 

However, if we can't do that, then it'd be best for you to download them from your connected device that you already have access to. 

 

That way, we can cancel the plan, and you can transfer them onto a different one. 

 

I hope this clarifies!

  • CCbug1's avatar
    CCbug1
    New member | Level 2
    2 years ago

    Is there a way for you to a) first verify me on a different email address, and b) change the email address on my paid account?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey CCbug1, we wouldn't have jurisdiction to change the email address on a Dropbox account, or verify you on a different email address. 

       

      However, I think it'd be best to continue via email, in order to let the specialized agents take a look into this, and see what they can find about it. 

       

      Did you receive my email? 

      • CCbug1's avatar
        CCbug1
        New member | Level 2
        2 years ago

        Yes, I received your email and sent you a response via email as well.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!