Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
Hi, Does anyone know of a solution to this problem?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHI Pb17, are you able to logon to the Dropbox site at all?
Could you clarify the steps you took on how you changed your email?
I tried logging in on the Dropbox website but it sent a code to the defunct email address.
As to the steps in changing my email, I believe I did it in the preferences section with the button to edit the email address.
- Jay
Without being able to access the original email address, it wouldn't be possible to change the email address on your account.
Is the email address completely deleted? Can you contact your email provider to at least temporarily open it again?
I just went back into the preferences and the new address is all that displays for that field
. The old email address was gone in 2017. I cannot access it. The preferences edit never requested access to the old account. I would think it should have had some verification but it seems it didn't.
