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Jaxt's avatar
Jaxt
New member | Level 2
3 years ago
Solved

Created a new Dropbox account with the same email as my old one

Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.

I am unable to connect to my old file structure and my previous plan due to this. And I need help fixing that.

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  • Rich's avatar
    Rich
    2 years ago
    Jaxt wrote:

    ... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.

    It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google button), and that in doing so, it signed you in to a new, empty account. Is that correct?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jaxt, sorry to see you're having issues accessing your old account.

     

    To be honest, you can't really have two Dropbox accounts under the same email address.

     

    How long had it been since you accessed your original account?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Jaxt wrote:

    ... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.

    It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google button), and that in doing so, it signed you in to a new, empty account. Is that correct?

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