Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Samanthaar's avatar
Samanthaar
Explorer | Level 4
4 years ago

Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 Â» page and my account is not deleted.

I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.

Can anyone help me to do so?

Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Samanthaar, thanks for bringing this to our attention.

 

Have you perhaps tried using a different browser or a private browsing window, to see if that helps?

 

Let me know how it goes and we'll go from there.

  • Samanthaar's avatar
    Samanthaar
    Explorer | Level 4
    4 years ago
    Hello,

    I have tried on both Google and Safari and I still get this message every time I try to delete my account :

    « Error (500)
    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. Â»

    This is very annoying as I have been trying for days, without being able to succeed.
    • Samanthaar's avatar
      Samanthaar
      Explorer | Level 4
      4 years ago
      I also tried in both private window mode and not, still didn’t work.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Samanthaar, just for clarification, are you following these steps to delete the Dropbox account entirely?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!