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pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Philipp Mikes's avatar
Philipp Mikes
Explorer | Level 3
4 years ago

Hi, I'm not able to delete my account. See the response below. Need your help to get it deleted. Thx

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Philipp Mikes, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress.

  • Philipp Mikes's avatar
    Philipp Mikes
    Explorer | Level 3
    4 years ago
    Hey, nope - nothing worked.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • helpplease123's avatar
    helpplease123
    Explorer | Level 3
    4 years ago

    I'm having this problem, too. Any help appreciated.

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