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pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Samanthaar's avatar
Samanthaar
Explorer | Level 4
4 years ago

Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 Â» page and my account is not deleted.

I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.

Can anyone help me to do so?

Thank you.

Maria Klimova's avatar
Maria Klimova
New member | Level 2
4 years ago

Hi! I am having the same issue. I am using Chrome, tried clearing cache and using incognito mode. I tried to remove my account through mobile, too. Please assist.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi everyone! I hope you’re all doing great.

     

    tazz123, if you check your Dropbox email address, you should be seeing a new email from me. Please reply back to it, when possible, and we’ll check this further. 

     

    itsme232 and Maria Klimova, just to be on the same page, can you let me know if you’ve both tried to delete your Dropbox account via a different browser?

    • tazz123's avatar
      tazz123
      Explorer | Level 3
      4 years ago
      Yep have tried from different browsers and it doesn’t work,
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey everyone.

         

        Have you tried to submit a help request to our support team? If so, please give us your ticket numbers, so we can look them up in our system.

         

        If you're having trouble opening a ticket, let us know and we will happily open one for you.

    • Maria Klimova's avatar
      Maria Klimova
      New member | Level 2
      4 years ago

      Hi Nancy, I tried Chrome + incognito in Chrome, and MS Edge. I also tried to delete it from the app on iPhone. None of these worked.

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