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Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone! I hope you’re all doing great.

 

tazz123, if you check your Dropbox email address, you should be seeing a new email from me. Please reply back to it, when possible, and we’ll check this further. 

 

itsme232 and Maria Klimova, just to be on the same page, can you let me know if you’ve both tried to delete your Dropbox account via a different browser?

tazz123's avatar
tazz123
Explorer | Level 3
4 years ago
Yep have tried from different browsers and it doesn’t work,
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey everyone.

     

    Have you tried to submit a help request to our support team? If so, please give us your ticket numbers, so we can look them up in our system.

     

    If you're having trouble opening a ticket, let us know and we will happily open one for you.

    • Maria Klimova's avatar
      Maria Klimova
      New member | Level 2
      4 years ago
      Hannah wrote:

      Hey everyone.

       

      Have you tried to submit a help request to our support team? If so, please give us your ticket numbers, so we can look them up in our system.

       

      If you're having trouble opening a ticket, let us know and we will happily open one for you.

      Hi Hannah, when I follow your link, I do not have an option of submitting a request. I only have contact support via community or chat box.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Not a problem, Maria Klimova, I just sent you an email myself, so make sure you get back to me when you get a chance.

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