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Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi jb210, thanks for messaging the Community.
I understand your frustration over this matter. Regarding your card charge, on your bank statement does it show Dropbox, iTunes or Google Play?
When deleting your account, could you try switching browsers to see if this helps?
Keep me updated with any progress.
Hey Jay,
Thanks for your response. So after a lot more time in this hole I discovered that in April 2021 dropbox sent me an email with âwe will downgrade your Dropbox if you donât update a payment methodâ. So they downgraded it from a plus account to a basic account. Iâve made this tangled web so difficult; itâs paid via PayPal who takes it from my bank if I donât have enough funds, so my bank says PayPal and PayPal says Apple.
So I went onto apple support, and claimed a refund but seems I can only go back two months? Iâll take that up with Apple.
Regardless, I still canât delete my Dropbox. I tried on my phone too and that just said unknown error as well.
I do have a folder in there which I was added into ⊠does this count as a âteamâ thing that I have to leave before I can delete my account? Also, does it matter if some files are shared with other people? Is that why I canât leave? Is it because it hasnât synced in ages? I deleted stuff to make space because it said it was over itâs limit.
I read somewhere that a basic account will automatically delete after 12 months. If that was the case, it should have deleted in April this year?
Thanks
Thanks for your response. So after a lot more time in this hole I discovered that in April 2021 dropbox sent me an email with âwe will downgrade your Dropbox if you donât update a payment methodâ. So they downgraded it from a plus account to a basic account. Iâve made this tangled web so difficult; itâs paid via PayPal who takes it from my bank if I donât have enough funds, so my bank says PayPal and PayPal says Apple.
So I went onto apple support, and claimed a refund but seems I can only go back two months? Iâll take that up with Apple.
Regardless, I still canât delete my Dropbox. I tried on my phone too and that just said unknown error as well.
I do have a folder in there which I was added into ⊠does this count as a âteamâ thing that I have to leave before I can delete my account? Also, does it matter if some files are shared with other people? Is that why I canât leave? Is it because it hasnât synced in ages? I deleted stuff to make space because it said it was over itâs limit.
I read somewhere that a basic account will automatically delete after 12 months. If that was the case, it should have deleted in April this year?
Thanks
- Nancy
Hey jb210, and sorry for jumping in.
Can you send me a screenshot of what you see on this page?
Also, if you have shared folders that you own on your Dropbox account, and youâd like to make sure that other users can still access them normally after youâve deleted it, you can transfer their ownership to another user instead.
Besides that, the rest of the things you mention shouldnât affect your ability to delete your account.
Let me know when youâve got more updates!
- I tried to put a screenshot in my original message and then tried to copy and paste it. This didnât work so literally whatâs in the quotation marks in my original question is the exact wording.
Iâm totally perplexed. Is there not a way to contact actual Dropbox for help?
