Forum Discussion

HTP's avatar
HTP
Explorer | Level 3
5 years ago

Do not receive verification code via SMS

Hi,    I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verifi...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for replying back to me, Hai! 

Did you follow the steps shown in the Help Center article I provided in my previous post? 

If so, did you have trouble with any of the steps HTP?

HTP's avatar
HTP
Explorer | Level 3
5 years ago

Hi Lori, 

 

As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Would it be okay for me to send an email your way, so we can have a closer look into this HTP? 

    Keep in mind that I'll be sending it to the email address linked to your Community profile. 

    • HTP's avatar
      HTP
      Explorer | Level 3
      5 years ago

      Yes, pleasure!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thank you HTP! 

        You have a new email from me. 

        Reply back whenever you have the time, and we'll take it from there. 

        Cheers.

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