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Forum Discussion

HTP's avatar
HTP
Explorer | Level 3
5 years ago

Do not receive verification code via SMS

Hi,    I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verifi...
account access
Account Settings
security
HTP's avatar
HTP
Explorer | Level 3
5 years ago

Hi Lori, 

 

As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Would it be okay for me to send an email your way, so we can have a closer look into this HTP? 

Keep in mind that I'll be sending it to the email address linked to your Community profile. 

  • HTP's avatar
    HTP
    Explorer | Level 3
    5 years ago

    Yes, pleasure!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thank you HTP! 

      You have a new email from me. 

      Reply back whenever you have the time, and we'll take it from there. 

      Cheers.
      • HTP's avatar
        HTP
        Explorer | Level 3
        5 years ago

        Hi Lori,

        Just found out that our mobile phone service provider does not allow to receive OTP sms from overseas anymore. So, is it possible for you to send the verification code to my registered email instead of sms?

        Thanks,

        Hai

         

         

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